return policy -

01 Return window

You may request a return within 7 days of delivery if the item is damaged, defective, or materially different from the product listing. Requests must include your order number and photos showing the issue.

Report transit damage within 48 hours of delivery where possible, so we can raise the issue with the carrier while the shipment record is still open.

02 What can be returned

Items that arrive damaged or broken.
Items that do not match the description, specification or quantity ordered.
Items that develop a manufacturing fault within the warranty period stated on the listing.

03 What cannot be returned

Customised, personalised or private-label items produced to your specification.
Perishable goods, and hygiene or personal-care items once opened.
Items damaged after delivery through misuse, alteration or improper storage.
Bulk orders where the buyer simply changes their mind after the seller has produced or shipped the goods.

04 How to request a return

Step 1: Open the order in your account and select the item you want to return.
Step 2: Describe the problem and attach photos or a short video.
Step 3: Our team reviews the request with the seller, usually within 2 business days.
Step 4: If approved, you receive return instructions and the address to ship to.

05 Refunds

Once the returned item is received and inspected, the refund is issued to your original payment method or your Threeni wallet, depending on how you paid. Refunds are typically processed within 5–10 business days after approval.

Where only part of an order is affected, the refund covers the affected items plus the proportional share of any delivery charge.

06 Return shipping

If the return is due to our error or a defective item, the seller or Threeni covers the return shipping cost. If the return is approved for another reason, return shipping is the buyer’s responsibility unless agreed otherwise.

07 Cancellations

Orders can be cancelled free of charge before the seller confirms and begins processing them. Once production or dispatch has started, cancellation depends on the seller and may incur costs already committed.

Group buys that do not reach their target quantity are cancelled automatically and refunded in full.

08 If we cannot agree

If a return request is declined and you believe the decision is wrong, you can escalate it to our support team. We review the listing, the order record and the evidence from both sides, and our decision on the dispute is final.

09 Contact

For help with a return, contact our support team with your order number.

Operator: Timeterest Limited, PLOT 102 DRIVE 1 PRINCE AND PRINCESS ESTATE DUBOYI DISTRICT - ABUJA, NIGERIA.